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FAQs


Is LeiLano cruelty free?
Yes LeiLano is cruelty free and we hope to remain that way with our future products.

How long do orders take to process?
From the moment orders are placed, it should take about 2-3 days to process.

How long does it take to receive my order?
Domestic shopping should take about 3-5 days and international shipping should take about 5-10 days.

What are your return and exchange policies?
Please refer to the Returns Policy page.

Can I get products internationally?
Yes, our products are shipped worldwide. Shipping time may vary due to destination.

Where else can I get LeiLano products?
LeiLano products are sold exclusively on LeiLano website.

What methods are used for shipping?
All US shipping is done by USPS
All UK shipping is done by Royal Mail

How long does it take to reply emails sent to customer service?
We try to reply all emails immediately, but give at least 1-2 days.

Do you offer returns?
If the product is not to your satisfaction, you may return it. (See our Returns Policy page)

Do international customers (outside UK, US or Canada) have to pay custom fees?
Packages are either shipped via USPS or Royal Mail. Items shipped internationally may be subject to import duties and taxes. All charges incurred after the postage is the responsibility of the recipient of the order. Customs policy differs from country to country.

How long after payments would I receive a confirmation email?
All confirmation emails should be sent out immediately after an order has been placed. If not, it should be sent within 24 hours.

Do I need to set up an account to create an order?
No, there is no need to set up an account. However, by creating an account you get expedited checkout and exclusive updates in the future.

What sort of Payments do you accept?
We accept all credit cards and Paypal.

How many times can LeiLano lashes be worn?
LeiLano lashes are designed to be worn up to 25 times with proper care.

How do I wear LeiLano lashes?

  • Check fit and trim excess if necessary
  • Apply lash glue to the lash band and wait until glue gets tacky
  • Apply onto lashes, keeping the lash band as close as possible to your own lash line.
How do I take proper care of my LeiLano lashes?
  • Be gentle when removing the lashes.
  • Store in the original case
  • Avoid packing on mascara on them.
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